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Do I need to carry my own Insurance? |
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We can provide liability coverage up to $1,000,000.00 on
all rentals for $18.95 per day (SLI) or up to California statutory limits of
$15,000/$30,000/$5,000 for $9.95 per day (RLP). On rentals of vehicles worth
$35,000 or more, the renter must carry their own collision and comprehensive
insurance. Some credit cards cover this exposure but most do not cover more
expensive vehicles, 15-passenger vans, and sport utility vehicles. In most
cases we can provide collision and comprehensive coverage for U.S.
non-residents.
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Do you ever discount your rates? |
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If we still have availability on a certain vehicle 48 hours
in advance of pickup we may be able to offer a discount. Please visit the Internet
Specials link for more information. Any special rates must be
transacted over the Internet.
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Do your vehicles have GPS navigation devices?
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Some of our vehicles are equipped with these devices. For
those that are not we can offer a portable device for an extra charge.. Please
inquire regarding pricing and availability.
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Do you offer ski racks, baby seats and DVD players?
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Yes, please inquire regarding pricing.
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Please tell us a little bit about yourselves? |
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We are a division of a licensee of one of the world's
leading car rental companies. We operate this separate website to highlight our
specialty vehicles. We currently operate in California only. We have been in
business since 1987 and currently operate approximately 1000 vehicles
throughout California. We are proud to service a wide range of demanding
customers including some of the most luxurious hotels in California.
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What is your cancellation policy?
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We request that you cancel your reservation 72 hours in
advance or you are subject to charge for one day of your rental or $100,
whichever is greater.
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Do you have other cars than those mentioned on your
website?
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In our effort to keep an exciting and fresh fleet of
vehicles we add and remove cars continuously and update our site as these
changes happen. If you are interested in a specific vehicle that's not
listed we may have plans to add it shortly. Feel free to email us with your
inquiry.
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What are the additional charges?
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The website has been designed to give you the total price
including sales tax for the dates and times selected. Regarding fuel -
you have the option to pre-purchase a full tank of gas at competitive prices
and return the car empty or to refill the tank yourself. If you choose to
refill the tank yourself and don't bring it back full we charge you a per
gallon refueling fee.
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Can I have additional drivers on my rental contract?
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As long as they meet the normal rental requirements there
is no additional charge. A under-age fee applies to drivers between 21 and 24
years old. Additional drivers need to physically come to one of our offices and
be added to the contract.
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If my driver's license is from outside the U.S. do I need
an international license?
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As long as Roman or Latin alphabet is used on your license
an international license is not necessary.
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How far in advance do I need to make a reservation?
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We have a limited availability of specific models. The
sooner you can make a reservation the sooner we can confirm a specific model
and guarantee a specific price.
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Why have I not had a reply to my email or reservation
request? |
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We occasionally get e-mail from addresses that we cannot
reply to. If you have not heard from us within a reasonable amount of time
please follow-up with an
email and ideally supply an alternative address.
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How are the rentals priced?
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A rental day is 24 hours. The vehicle is due back at the
same time that it was picked up. We do offer a 59 minute grace period before
further charges accrue.
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Am I guaranteed a specific vehicle?
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A reservation is not confirmed until you have received a
9-digit confirmation from us. Once you have a confirmation we will do our
best to provide you with the vehicle you have requested. Occasionally due
to unforeseen circumstances the vehicle that we have confirmed becomes
unavailable. If this should happen we will contact you and see if we have
another car that will suit your needs.
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What happens if I have any problems with the vehicle?
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Contact the rental office or call 1-800-400-8412. We also
offer 24-hour emergency roadside service at 1-800-367-6767.
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When will my credit card be charged? |
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We ask for a credit card at time of reservation to
guarantee the rental but nothing is charged unless the reservation is not
cancelled within the specified cancellation policy. We will obtain a
authorization on the card at the time of rental. The authorization amount
depends on they type of vehicle and the length of rental. The charge is not
actually processed until the car is returned.
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Is a credit card required?
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Yes. We can make an exception if you have a debit card with
a bank logo and provide proof of insurance. This exception is only valid on the
rental of compact through full-size and minivans. You must notify us when the
reservation is made that you will be using a debit card.
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What are your minimum age requirements?
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All renters must be at least 21 years old; some vehicles
require a minimum age of 25.
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