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Do I need to
carry my own Insurance? |
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We can provide
liability coverage up to $1,000,000.00
on all rentals for $18.95 per day (SLI)
or up to California statutory limits
of $15,000/$30,000/$5,000 for $9.95
per day (RLP). On rentals of vehicles
worth $35,000 or more, the renter must
carry their own collision and comprehensive
insurance. Some credit cards cover this
exposure but most do not cover more
expensive vehicles, 15-passenger vans,
and sport utility vehicles. In most
cases we can provide collision and comprehensive
coverage for U.S. non-residents.
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Do you ever
discount your rates? |
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If we still
have availability on a certain
vehicle 48 hours in advance of
pickup we may be able to offer a
discount. Please visit the Internet
Specials link for more
information. Any special rates
must be transacted over the
Internet.
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Do your vehicles
have GPS navigation devices? |
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Some of our
vehicles are equipped with these devices.
For those that are not we can offer
a portable device for an extra charge..
Please inquire regarding pricing and
availability.
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Do you offer
ski racks, baby seats and DVD players?
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Yes, please
inquire regarding pricing.
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Please tell
us a little bit about yourselves? |
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We are a division
of a licensee of one of the world's
leading car rental companies. We operate
this separate website to highlight our
specialty vehicles. We currently operate
in California only. We have been in
business since 1987 and currently operate
approximately 1000 vehicles throughout
California. We are proud to service
a wide range of demanding customers
including some of the most luxurious
hotels in California.
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What is your
cancellation policy? |
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We request that
you cancel your reservation 72 hours
in advance or you are subject to charge
for one day of your rental or $100,
whichever is greater.
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Do you have
other cars than those mentioned on your
website? |
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In our effort
to keep an exciting and fresh fleet
of vehicles we add and remove cars continuously
and update our site as these changes
happen. If you are interested in a specific
vehicle that's not listed we may have
plans to add it shortly. Feel free to
email us with your inquiry.
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What are the
additional charges? |
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The website
has been designed to give you the
total price including sales tax for
the dates and times selected.
Regarding fuel - you have the option
to pre-purchase a full tank of gas at
competitive prices and return the car
empty or to refill the tank yourself.
If you choose to refill the tank yourself
and don't bring it back full we charge
you a per gallon refueling fee.
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Can I have additional
drivers on my rental contract? |
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As long as they
meet the normal rental requirements
there is no additional charge. A under-age
fee applies to drivers between 21 and
24 years old. Additional drivers
need to physically come to one of our
offices and be added to the contract.
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If my
driver's license is from outside the
U.S. do I need an international
license?
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As long as Roman
or Latin alphabet is used on your license
an international license is not necessary.
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How far in advance
do I need to make a reservation?
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We have a limited
availability of specific models. The
sooner you can make a reservation the
sooner we can confirm a specific model
and guarantee a specific price.
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Why have I not
had a reply to my email or reservation
request? |
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We occasionally
get e-mail from addresses that we cannot
reply to. If you have not heard from
us within a reasonable amount of time
please follow-up with an
email and ideally
supply an alternative address.
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How are the
rentals priced? |
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A rental day
is 24 hours. The vehicle is due back
at the same time that it was picked
up. We do offer a 29 minute grace period
before further charges accrue.
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Am I
guaranteed a specific vehicle? |
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A
reservation is not confirmed until
you have received a 9-digit
confirmation from us. Once you
have a confirmation we will do our
best to provide you with the vehicle
you have requested.
Occasionally due to unforeseen
circumstances the vehicle that we
have confirmed becomes unavailable.
If this should happen we will
contact you and see if we have
another car that will suit your
needs.
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What happens
if I have any problems with the vehicle?
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Contact the
rental office or call 1-800-400-8412.
We also offer 24-hour emergency roadside
service at 1-800-367-6767.
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When will my
credit card be charged? |
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We ask for a
credit card at time of reservation to
guarantee the rental but nothing is
charged unless the reservation is not
cancelled within the specified cancellation
policy. We will obtain a authorization
on the card at the time of rental. The
authorization amount depends on they
type of vehicle and the length of rental.
The charge is not actually processed
until the car is returned.
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Is a credit
card required? |
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Yes. We can
make an exception if you have a debit
card with a bank logo and provide proof
of insurance. This exception is only
valid on the rental of compact through
full-size and minivans. You must notify
us when the reservation is made that
you will be using a debit card.
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What are your
minimum age requirements? |
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All renters
must be at least 21 years old; some
vehicles require a minimum age of 25.
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